Refund policy
Last updated: November 6, 2026
Returns and Cancellations
Return conditions depend on the items included in your order.
Where returns are accepted, items must be returned in the same condition in which they were received—unused, with tags attached, and in their original packaging—or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than was necessary.
You may request a return within 14 days of the delivery of the final item in your order.
Return shipping is free, and we will provide a return label.
You may request a cancellation or the removal of items from your order at any time before the item has been shipped.
How to Initiate a Return or Cancellation
Whether a request for a return or cancellation is accepted depends on the terms outlined above and your rights under applicable law.
To initiate a return or cancellation request, please log in to your account.
If your return is approved, we will provide instructions on how and where to send your package to complete the return process.
Items sent back without a prior return request will not be accepted.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you have received the wrong item. Exceptions and Non-Returnable Items
Certain items may not be eligible for return, as specified in the return policy above, on the product listing, on the website, or in-store at the time of purchase.
Please contact us if you have questions regarding whether a specific item can be returned.
Exchanges
Please contact us to discuss exchange options before returning your item.
Returns and Cancellations in the EU
If you are a consumer in the EU purchasing goods online, you may have the right to cancel your order within 14 days of receiving the items, for any reason, unless an exception applies.
Once you have notified us of your wish to cancel, you must return the items within 14 days.
We will issue refunds for eligible cancelled orders within 14 days of being notified of the cancellation; however, we may withhold the refund until we have received the returned items or until you provide proof that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery (if you paid for delivery). We are not obligated to refund any additional amounts paid for express or premium delivery services beyond the cost of standard delivery.
To request a return, please follow the instructions provided above under "How to Initiate a Return." Please contact us to request a cancellation. Returns and Cancellations in the UK
If you are a consumer in the UK purchasing goods online, you may have the right to cancel your order within 14 days of the day you receive your goods, unless an exception applies.
Once you have notified us that you wish to cancel, you must return the goods to us within 14 days.
We will issue a refund for eligible cancelled orders within 14 days of receiving the returned goods or receiving proof that you have sent them back.
For eligible cancellations, we will refund the price of the product and the cost of standard delivery (if you paid for delivery). We may not refund any additional amounts paid for express or premium delivery services beyond the cost of standard delivery.
To request a return, please follow the instructions provided above under "How to start a return." Please contact us to request a cancellation.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the amount will be refunded to your original payment method, unless otherwise specified. Your bank or payment provider may require additional time to process and post the refund.
If you do not see your refund within a reasonable time after it has been approved, please contact us. This policy does not limit any rights you may have under applicable consumer protection legislation, including rights that may apply if the goods are defective, do not match their description, are not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable law.
Contact
If you wish to request a cancellation, initiate a return, inquire about a return, ask about an exchange, or report damaged goods, please contact us at nannapripstudio@gmail.com or use the contact details provided in our contact information policy.